Sales regulation

  1. The PKN’s Online Shop Rules specify the terms and technical conditions of purchase of goods at the
  2. The owner of the online shop is the Polish Committee for Standardization, ul. Świętokrzyska 14, 00-050 Warszawa (Warsaw), tax identification number (NIP): 525-10-08-869, statistical number (REGON): 010415408.
  3. Sales are based on orders submitted at the
  4. Prior to submitting an order, the customer shall have read and accepted these Rules.

The terms used hereinafter shall have the following meaning:

  1. Delivery – a delivery of Goods, specified in a submitted order, by the Seller, to a Customer, completed with use of own IT systems or through an external provider on the terms and conditions set forth in these Rules.
  2. Business Day – shall be understood to mean any day other than Saturday or a public holiday within the meaning of the Public Holidays Act of 18 January 1951.
  3. Customer – a person who visits the in order to shop at the Online Shop.
  4. Civil Code – the Civil Code Act of 23 April 1964.
  5. Consumer – a person referred to in Article 221 of the Civil Code.
  6. Polish Standard/PN the Polish Standard within the meaning of Article 5 of the Standardization Act.
  7. Rules – these Online Shop Rules.
  8. Online Shop – the online shop operated by the Seller at the
  9. Seller – the Polish Committee for Standardization (PKN), which is the national standardization body established under the Standardization Act, with its registered office at ul. Świętokrzyska 14, 00-050 Warszawa (Warsaw), tax identification number (NIP): 525-10-08-869, statistical number (REGON): 010415408
  10. Goods – products offered by the Online Shop, available in the following forms:

a) paper form,

b) electronic form – a file on a CD (pdf),

c) electronic form – a downloadable or emailed file (pdf),

d) a readable file (png),

e) library access time (hrs).

  1. Standardization Act – the Standardization Act of 12 September 2002.
  2. Consumer Rights Act – the Consumer Rights Act of 30 May 2014.
  3. Sales Department/SD – the unit of the Polish Committee for Standardization responsible for operation of the Online Shop.
  1. In order to place an order, the Customer shall select Goods by adding them to the virtual basket and by submitting the ordering party’s data at The Customer must complete the entire order form with true and accurate data.
  2. Orders may be placed around the clock, throughout the calendar year.
  3. Following the order placement, the Customer shall receive an automatic answer in electronic form (to the e-mail address specified in the order form) with a confirmation of the order and details of the method of payment for the Goods ordered. Where no confirmation of the order is received by the Customer, it shall be understood that the order could not have been processed.
  4. Where the Goods ordered are not available, a relevant message shall be provided by the Seller to the Customer without unnecessary delay, in electronic form (to the e-mail address specified in the order form) or by telephone.
  5. The Seller shall reserve the right to refuse to process an order where the data concerning the method or date of payment differ from the ones specified in these Rules and have not been agreed on with the Seller beforehand.
  6. The Seller shall not accept orders placed by telephone.  
  7. An order shall be deemed accepted for processing upon confirmation of the order placement by the Seller, on the terms and conditions set forth in these Rules.
  8. The prices of all Goods offered by the Seller shall be in PLN and shall be gross prices (i.e. VAT inclusive).
  9. The total cost of an order shall consist of the net prices of Goods, the VAT at the applicable rate, and a Delivery fee based on the weight and method of shipment.
  10. Prices of all Goods offered by the Seller via the Online Shop shall be binding as of the date of the Client’s order placement.
  11. The Seller’s discount policy is available at Discounts.
  1. Following an order placement, the order may not be cancelled by the Customer later than on the next business day.
  2. Orders for which the payment method ‘Bank transfer to the PKN’s account – Pre-payment’ has been selected by the Customer shall be cancelled automatically in the event that the payment is not made in full within 14 (fourteen) days of the date of the pro forma invoice.
  3. Orders cancelled in accordance with these Rules shall be deemed not to have been placed.
  1. The time of processing of an order for Goods where the order is placed via the website and where the ‘Card/e-transfer’ payment method is selected shall begin after the following elements are received:
  • a positive result of the card authentication,
  • a report conforming a successful payment (e-transfer).
  1. The time of processing of orders for Goods where the order is placed via the website and where the ‘Bank transfer to the PKN’s account – Pre-payment’ payment method is selected, shall be 10 (ten) Business Days of the date when the full amount due for the Goods ordered is credited to the Seller’s bank account.
  2. The time of processing of an order for Goods in paper form or in electronic form – a file on a CD (pdf) – where a payment method other than referred to in Sections 1 and 2 above is selected, shall be up to 10 (ten) Business days of the date of the order placement.
  3. The time of Delivery shall be guaranteed by the supplier selected by the Customer and shall be governed by such suppliers’ rules. The Goods ordered shall be delivered, together with a VAT invoice, by postal service as certified priority mail or parcel, in accordance with the  table of shipment fees, or by POCZTEX courier service.
  4. In the case of Customers other than Consumers, the Seller shall not be held liable for any delay in order processing for reasons beyond the Seller’s control, in particular for reasons attributable to the shipping entity, i.e. an external supplier.
  5. The cost of a Delivery shall be borne by the Customer, regardless of the value of the order.
  6. In the event that Goods ordered by the Customer are returned to the Seller due to a failure to collect the shipment on time, due to the Customer’s failure to provide the right address, or due to the addressee’s refusal to collect the shipment, the cost of the return shipment and, as appropriate, of a reshipment of the Goods shall be borne by the Customer.
  1. The Customer may pay for the Goods ordered using the following methods:
  1. in the event that the order is placed at
  1. Card/e-transfer,


Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro


Płacę z inteligo (inteligo), mTransfer (mBank S.A.), MultiTransfer (mBank S.A.), Przelew24 (Bank Zachodni WBK S.A.), Przelew z BPH (Bank BPH S.A.), Płacę z iPKO (PKO BP S.A.), Pekao24Przelew (Bank Pekao S.A.), Płacę z Citi Handlowy (Bank Handlowy w Warszawie S.A.), PayWay Toyota Bank (Toyota Bank S.A.), MeritumBank Przelew (Meritum Bank S.A.), Płać z BOŚ (Bank Ochrony Środowiska S.A.), Płacę z Alior Bankiem (Alior Bank S.A.), Millennium - Płatności Internetowe (Bank Millennium S.A.), Płać z ING (ING Bank Śląski S.A.), Credit Agricole Bank Polska S.A., Eurobank  płatność online (Euro Bank S.A.), db Transfer (Deutsche Bank Polska S.A.), T-mobile Usługi Bankowe (Alior Sync S.A.), Płać z Plus Bank (Plus Bank S.A.), Płacę z IKO (PKO BP S.A.), Płacę z Idea-Bank (Idea Bank S.A.), Przelew Volkswagen Bank direct (Volkswagen Bank S.A.), PeoPay (Bank Pekao S.A.), e-transfer Pocztowy24 (Bank Pocztowy S.A.)

  1. Bank transfer to the PKN’s account – Pre-payment – the products ordered are made available/shipped after the payment is credited to the PKN’s account,
  2. Cash/Card (pick-up at the PKN’s office),
  3. Cash (paid on Delivery).


  1. In the event that the payment is made with a payment card (without a physical presence thereof) or a bank transfer to the Seller’s account, the date of payment shall be the date when the amount is credited to the Seller’s account.


  1. The contact data for the Customer to contact the Seller shall be:

Polish Committee for Standardization

Sales Department (Wydział Sprzedaży)

  1. Warsaw:

Address: ul. Świętokrzyska 14, 00-050 Warszawa

Helpline: + 48 (22) 556 77 77, + 48 (22) 556 77 55

Fax: + 48 (22) 556 77 87

Information on order processing: + 48 (22) 556 74 96, + 48 (22) 556 77 78

  1. Katowice

Address: ul. Dąbrowskiego 22, 40-032 Katowice

Phone + 48 (32) 25 18 904

Fax + 48 (32) 20 99 129,

Phone/Fax: + 48 (32) 35 97 961

  1. Łódź:

Address: ul. Narutowicza 75, 90-132 Łódź

Phone/Fax: + 48 (42) 67 85 460

  1. The above telephone numbers are operated on Business Days (Monday to Friday) from 8:00am to 3.30pm.
  1. A Customer who is a Consumer may withdraw from a concluded agreement without providing reasons for doing so, subject to Section 2 below, by submitting to the Seller an adequate written statement of withdrawal from the agreement, within 14 days of the date when the order was fulfilled, i.e. the date when the Consumer or a third party designated by the Consumer, where such third party is not a carrier, takes possession of the Goods. Appendix 1 hereto may be used as a template to submit the statement. The time limit shall be considered to have been complied with where the statement is sent before the expiry thereof.  
  2. The right to withdraw from a concluded agreement shall not apply to a Consumer with regard to an agreement the subject matter whereof have been Goods in the form of a downloadable electronic file, an emailed electronic file, a readable file, in accordance with Article 38(13) of the Consumer Rights Act.
  3. In the event of withdrawal from an agreement, such agreement shall be considered not to have been concluded, and the Customer referred to in Section 1 shall be entitled to an reimbursement of all payments made, including the costs of supply of the item, except for the costs referred to in Section 6 and Section 8 below, without unnecessary delay, no later than 14 days of the date when the Consumer’s statement of withdrawal was received.
  4. The reimbursement referred to in Section 3 above shall be made with the same method of payment as originally used by the Consumer unless the Consumer expressly consents to a different method of reimbursement which entails no cost to the Consumer.
  5. The Seller may withhold the reimbursement of payments received from the Consumer until the Goods are returned or until the Consumer delivers a confirmation of a return shipment thereof, whichever occurs earlier.
  6. In the event that the method of supply of the Goods as selected by the Consumer is different from the cheapest customary method of supply offered by the Seller, the Seller shall not be required to reimburse any additional cost incurred by the Consumer.
  7. The Consumer shall return the item to the Seller or to a recipient authorized by the Seller without unnecessary delay, however no later than within 14 days of the date of the Consumer’s withdrawal from the agreement. The time limit shall be considered to have been complied with where the Goods are sent back before the expiry thereof.
  8. The Consumer shall only be liable for the direct cost of return of the Goods.
  9. In the event of withdrawal from the agreement the Consumer shall be liable for any decrease in the value of the Goods resulting from the Goods having been used beyond what is necessary to establish the nature, characteristics and functionality thereof.
  1. Any identified defects of the Goods purchased shall be reported by the Customer to the Seller without unnecessary delay, however no later than within 2 Business Days of the date of receipt of the Goods. Complaints, together with information on the identified defects of the Goods ordered, a full name and postal address, may be filed as follows:
  1. in writing, to the following address: Polski Komitet Normalizacyjny, Wydział Sprzedaży, ul. Świętokrzyska 14, 00-050 Warszawa,
  2. by fax, to the following number: +48 22 556 77 87,
  3. to the following e-mail address:,
  4. by properly completing the  complaint form.
  1. Complaints filed after the deadline specified in Section 1 shall not be considered.
  2. After filing a complaint as referred to in Section 1 above, the Customer shall send the defective Goods to the Seller’s address, no later than within 2 Business Days of the filing date.
  3. Complaints shall be considered within 14 Business Days of the date when the Goods subject to the complaint are received by the Seller, and the Seller shall notify the Customer of the results, without unnecessary delay, in writing, to the address specified by the Customer in the complaint.
  4. In the event that a complaint is considered to be justified, the Seller shall replace the defective Goods with ones free of defects, or where such replacement is impossible, the Seller shall offer to the Customer different Goods of equal or higher value, or shall reimburse to the Customer an equivalent of the price paid.
  5. The Seller shall not accept complaints concerning the inconsistency of a withdrawn standard or other standardization documents in accordance with the PKN’s by-laws applicable to development of such documents (e.g. errors in the standards, inaccurate translation), given that a document subject to the complaint may not be corrected.
  6. The provisions of Sections 1 to 6 shall not apply to Customers who are Consumers, and the relevant provisions of the Civil Code shall apply instead.
  1. Pursuant to Article 5(5) of the Standardization Act, Polish Standards shall be copyright-protected like literary works, and the author’s economic rights shall belong to the Polish Committee for Standardization.
  2. With regard to a Polish Standard purchased, a license shall be granted by the Seller to the Customer for the use of such standard for the purpose of the Customers economic activity, statutory activity or other activities. The license shall be non-exclusive, unlimited in time.
  3. In the event that any electronic version of a Polish Standard is purchased, the license shall only authorize making of one paper copy for own use, which shall be non-transferable and may not be used otherwise (reproduced, transmitted, rented, leased, resold), for business purposes. The license shall not include a right to market or transfer Polish Standards, in full or in any part, to third parties, against payment or free of charge, in any legal form, or to amend the Polish Standards. The license may not be transferred to third parties and shall not authorize sublicensing.
  1. Personal data of Customers who are Consumers and of entrepreneurs who are individuals shall be protected in accordance with the Personal Data Protection Act of 29 August 1997.
  2. Customers’ personal data may only be processed for the purpose of order processing.
  3. The Seller shall be the controller of the database of Customers’ personal data.
  4. In accordance with the terms and conditions of the Act referred to in Section 1 above, each Customer shall have the access to his or her personal data, and may request that such personal data be supplemented, updated, corrected, or that processing thereof be withheld, temporarily or permanently, or that such personal data be erased, where such personal data is incomplete, out of date, incorrect or has been collected in breach of the Act, or such personal data is no longer required for the purpose for which it has been collected. Furthermore, each Customer may request in writing the cessation of processing of his or her personal data.
  1. These Rules shall become effective on 18.11.2016 and its provisions shall apply to all orders placed after this date.
  2. The Civil Code, the Consumer Rights Act and other mandatory rules of the Polish law shall apply to issues not regulated in these Rules.